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Location: Home Services Children's Contact Service- Wagga Wagga

Children's Contact Service- Wagga Wagga

The Children's Contact Service in Wagga Wagga facilitates contact between children and their separated parents, especially where there has been limited or no contact with a parent/carer.

The Children's Contact Service (CCS) makes it possible for contact arrangements to take place with a minimum of stress for parents and their child/ren aged up to 12 years.  It can also help with facilitating a relationship between child/ren and parents where there has been a period of limited or no contact.

The Service supports families who are having difficulties resolving conflict around their child/ren spending time with each parent.

The Children's Contact Service is a program of Relationships Australia Canberra & Region Riverina Branch.  The Service is funded by the Attorney General's Department and administered by the Department of Families, Housing, Community Services and Indigenous Affairs through the Family Relationships Services Program.

Hours and Costs

You can make contact with the Children's Contact Service during office hours on Mondays, Wednesdays and Fridays by coming to the CCS at 36- 40 Gurwood Street, Wagga Wagga, or phoning (02) 6923 9180.

Supervised Visits and Changeovers occur on Fridays, Saturdays and Sundays, and are by appointment only.

The service is provided at minimal cost to the user.

What does the Service Offer?

  • separate appointments for both parents
  • privacy and confidentiality
  • a pleasant community venue close to public transport
  • an established child focused environment with toys, games and equipment
  • experienced and professional staff
  • referral to other programmes and services
  • adherence to the Australian Children's Contact Service Association (ACCSA) Interim Standards for Children's Contact Services.

Parent's Perspectives of the Children's Contact Service (CCS)

From a mother, whose child has supervised contact with his father:

At first, the thought of using the CCS felt intimidating, dealing with the other parent, and having to tell the story to a stranger about what's happened.  But I found that I got lots of reassurance from speaking with someone, they seemed to be able to understand our situation.  Now, it's made my life easier.  Now, I can speak with [the father] on the phone, because he knows that when we speak, it's about [our child], not about anything else.  I know that [our child] is safe and having fun when he goes for visits.  I know that the staff are there to facilitate the visit, not to interfere, and I'm glad that there's somewhere where they can go.  Before we used the CCS, there was no relationship between [my child] and his father.  Now I know that [the father] lives for the visits.  It's hard for me sometimes, and I may not want to do it, but I do it because I know it's the right thing for [our child] and it gives him the opportunity to know his father, which is best for him.


From a father, who attends the CCS for supervised visits with his daughter:

When we first got the Court orders to use the CCS, it wasn't exactly what I wanted.  I wanted unsupervised visits, but [the mother] wouldn't agree to that.  But my main concern was being able to spend time with my daughter.  [The mother] had been supervising the visits, but that wasn't working out, and I wanted time alone with my daughter without her around.  It's been pretty good since we've been using the CCS.  I get to see my daughter and we can do things and I don't feel uncomfortable or aggravated, like I felt when [the mother] was there.  Being at the CCS gives us a chance to just be ourselves.  Since we've been at the CCS, the visits have increased from 2 hours to 3 hours and also, I can usually get make up visits if a visit is missed.  The CCS has made those things possible – [the mother] won't listen to me, but having someone else to mediate seems to help her understand, and think about what [our daughter] wants.  Using the CCS has helped me and [my daughter] to be closer to each other.  She can say whatever she wants to say – it's allowing her to have a little voice.


From a father, who had supervised visits with his daughter, and then progressed on to changeovers:

I was worried about using the CCS at first, I didn't know how it was going to work out.  But then I met some of the staff, and I found out they were locals, and they knew about my local area.  Then I felt like I could sit and talk with them, and they made me feel like they knew me as a person.  I'm very happy with the CCS, and very happy with all the staff now.  My daughter seems very happy also.  It's been good for us, and now we get more time together.  I know if I had to see her mother every week there would be non-stop trouble between us.  I've got a lot of respect for Relationships Australia.  They've done me a big favour, and even when it's been hard, I've hung in there for my little girl.

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